Privacy Policy

Information We Collect

Mayom Hospital (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of all patient information. This Privacy Policy explains how we collect, use, store, and safeguard your personal and medical data when you visit our hospital, use our website, or interact with our services.

We may collect the following types of information:p>

Personal Information & Medical Information and Technical Information

Name, age, gender
Contact details (phone, email, address)
Identification numbers (Aadhaar, insurance details, etc.)
IP address
Browser type
Cookies and website usage data

Health records
Diagnostic reports
Prescriptions
Treatment history
Emergency details
Information shared during consultations

How We Use Your Information

Your information is used to:

Provide accurate diagnosis and medical treatment
Book appointments and manage hospital services
Process billing, insurance, and claims
Maintain medical records for legal and clinical purposes
Improve hospital quality, safety, and user experience
Respond to inquiries and support requests
Comply with legal, regulatory, and accreditation requirements

We do not sell or misuse your personal or medical data.

Sharing of Information

We may share your information only with:

Treating doctors, nurses, and medical staff
Diagnostic labs involved in your care
Insurance companies for claim processing
Government or regulatory authorities, when legally required
Technology/service providers who assist hospital operations (with confidentiality obligations)

We never share your information for marketing without your explicit consent.

Data Protection & Security

Mayom Hospital follows strict security measures to protect your data:

Encrypted storage and digital records
Access control and authentication
Regular audits and monitoring
Secure servers and protected medical systems
Staff training on confidentiality protocols

However, no system is 100% secure, and we take all reasonable steps to minimise risks.

Patient Rights

You have the right to:

Access your medical records
Request corrections in personal or medical data
Ask how your data is used
Withdraw consent where applicable
Request deletion of data, subject to legal/medical retention requirements

Cookies & Website Usage

Our website may use cookies to:

Improve user experience
Analyse site traffic
Store preferences

You can manage or disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. Mayom Hospital is not responsible for its content, privacy practices, or data handling.

Data Retention

We retain medical and personal records as required by Indian laws, medical council standards, and hospital policy to ensure continuity of care and legal compliance.

Children’s Data

We collect children’s information only with the consent of parents/guardians and use it solely for providing paediatric and related medical services.

Changes to This Policy

Mayom Hospital may update this Privacy Policy from time to time. Updated versions will be available on our website with a revised effective date.

Contact Us

For questions or concerns about this Privacy Policy, you can contact: