Information We Collect
Mayom Hospital (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of all patient information. This Privacy Policy explains how we collect, use, store, and safeguard your personal and medical data when you visit our hospital, use our website, or interact with our services.
We may collect the following types of information:p>
Personal Information & Medical Information and Technical Information
- Name, age, gender
- Contact details (phone, email, address)
- Identification numbers (Aadhaar, insurance details, etc.)
- IP address
- Browser type
- Cookies and website usage data
- Health records
- Diagnostic reports
- Prescriptions
- Treatment history
- Emergency details
- Information shared during consultations
How We Use Your Information
Your information is used to:
- Provide accurate diagnosis and medical treatment
- Book appointments and manage hospital services
- Process billing, insurance, and claims
- Maintain medical records for legal and clinical purposes
- Improve hospital quality, safety, and user experience
- Respond to inquiries and support requests
- Comply with legal, regulatory, and accreditation requirements
We do not sell or misuse your personal or medical data.
Sharing of Information
We may share your information only with:
- Treating doctors, nurses, and medical staff
- Diagnostic labs involved in your care
- Insurance companies for claim processing
- Government or regulatory authorities, when legally required
- Technology/service providers who assist hospital operations (with confidentiality obligations)
We never share your information for marketing without your explicit consent.
Data Protection & Security
Mayom Hospital follows strict security measures to protect your data:
- Encrypted storage and digital records
- Access control and authentication
- Regular audits and monitoring
- Secure servers and protected medical systems
- Staff training on confidentiality protocols
However, no system is 100% secure, and we take all reasonable steps to minimise risks.
Patient Rights
You have the right to:
- Access your medical records
- Request corrections in personal or medical data
- Ask how your data is used
- Withdraw consent where applicable
- Request deletion of data, subject to legal/medical retention requirements
Cookies & Website Usage
Our website may use cookies to:
- Improve user experience
- Analyse site traffic
- Store preferences
You can manage or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. Mayom Hospital is not responsible for its content, privacy practices, or data handling.
Data Retention
We retain medical and personal records as required by Indian laws, medical council standards, and hospital policy to ensure continuity of care and legal compliance.
Children’s Data
We collect children’s information only with the consent of parents/guardians and use it solely for providing paediatric and related medical services.
Changes to This Policy
Mayom Hospital may update this Privacy Policy from time to time. Updated versions will be available on our website with a revised effective date.
Contact Us
For questions or concerns about this Privacy Policy, you can contact:
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